Airtel, the flagship communications company of the Bharti Group and one of India’s most trusted brands, boasts of excellent customer services and satisfaction guaranteed for its millions of users and customers. But for a new customer inquiring about their services, they show scan respect and a nonchalant attitude. I have heard only good words for Airtel and its broadband services in Hyderabad and hence I thought I’ll inquire about their offer plans and tariffs before making a switch. I had called up their toll-free number displayed on a hoarding exhorting their broadband services and an agent politely requested me to check up on their website for the address of my nearest Airtel Customer Service Center.
A brief search on their website later, I headed off to their Kundanbagh office (located in the white house building). Once there, I awaited my turn at the counter and when I presented by broadband query, was directed to the 8th floor office coz that was where the “broadband people” were sitting. Now the white house has three blocks and all of them have 8th floors…so it was a veritable treasure hunt for me as I scoured each of Block I and II before I landed up at the IIIrd block and voila! The Airtel office was there on the 8th floor (BTW, none of the parking attendants and guards I asked knew about its exact location…all they said was ‘look at the floor plan boards’). Once at the lobby, I inquired as to where I can get information regarding new broadband connections and know what did I get to hear in response? “You can ask at the customer service office located on the main road of block I” Then I explained that it was them who had directed me here, and was made to wait for sometime as they called their “rep”! And a 20-minute wait later, was told that I can leave my number and the “rep” will call me back in two days!!! Having no other choice, I did that.
That was on Thursday and today is Sunday! So after not hearing from them within “2 days”, I am now penning this down and am also shooting off an e-mail, complaining about their “excellent customer service” or rather the lack of it!
P.S: The brightside of the in-vain visit