It was just another Tuesday evening…with EoD deadlines looming large and the yearn to get back to home steadily growing bigger, I happened to glance at the TwitterFox icon on the statusbar and there were about 51 unread tweets. Now that might be not a big number for some heavily networked indviduals…but for someone with as small a ‘following’ list as mine, it sure was an ‘eyebrow-raiser’. A quick glance showed that almost all tweets were related to one thing – “GMail Down”
The news has now spread like wildfire – that GMail was down from about 5 PM IST thereon – and thanks in no small terms to ‘instant’ updates from ‘socially networked’ netizens! The news-websites also have joined in the frenzy; a quick Google News Search reveals no less than 90+ articles about the mail service from Google being down. Few articles also mentioned how users who switched over from ‘corporate’ paid email to free GMail may rethink their choice! Some even casting aspersions over the ‘SaaS model‘ and ‘Cloud Computing‘
IMHO, thatz an absurd conclusion to jump to. A small outage shouldn’t be the reason to jump ship and ditch any service. Why not weigh out the positives against the negatives? AFAIR, in the past 3 years or so, GMail has ‘conked out’ just about three-four times [Instance 1 & 2]
The problem has been resolved as of now:
Many of our users had difficulty accessing Gmail today. The problem is now resolved and users have had access restored. We know how important Gmail is to our users, so we take issues like this very seriously, and we apologize for the inconvenience.. [GMail Support]
What this seems to tell me is that people have made sky-high expectations from these ubiquitous services and their availability 24X7X365 has been taken for granted. Just spare a thought for the engineers and personnel who put in long hours into maintenance and sustenance of such behemoth-ic services.
Moral: Patience is a virtue 😎